THE LEARNING MOVEMENT

PRIVACY POLICY

(Last Updated: September 12, 2023)

We extend our warm welcome as you embark on your learning journey with ‘The Learning Movement’. By continuing to access our services, you indicate your acknowledgment and agreement to the principles outlined in this Privacy Policy.

Applicability

This Privacy Policy represents the understanding between GOPTA SUCCESS PRIVATE LIMITED, a company incorporated under the Companies Act, 2013 (hereinafter referred to as "Company", "We", “Our” or "Us”) and you, the learner engaging with our educational services (hereinafter referred to as the "Learner", “User” or “You”).

By entering into this Agreement, you acknowledge that you have reviewed and understood the privacy policies of the Company, which describe how we collect, use, and safeguard your personal data.

Aim

We value your privacy and we are committed to protecting your personal data and information. In furtherance of this purpose, this Privacy Policy is established to safeguard the personal data of various stakeholders associated with the Company. The primary objective of this policy is to provide individuals with a clear understanding of the fundamental principles governing the processing of personal data for those who visit, use, engage with, or transact through our online interfaces, including our website.

Information We Collect

We collect personal information necessary to establish a legally enforceable contract and provide the services you require. When you use our Platform and services, we may collect the following types of personal information:

When you create an account with us, we may collect your name, email address, phone number, date of birth, residential address, government photo ID proof, payment information, login credentials of registered users.
Even if you do not create an account with us, you can choose to provide information such as your name, email address and phone number to receive updates and newsletters about our services.
We may collect information about the apps, browsers, and devices you use to access various services offered on our Platforms. This information aids in providing features like automatic updates and verified access.
We may collect unique identifiers, browser type/settings, device type/settings, operating system, mobile network information, and application version number. Additionally, we gather details about interactions with our services, including IP address, date and time of website visit, pages visited and navigated, crash reports, and system activities.
We may store records of your interactions with us, including customer support inquiries and feedback.
We may collect sensitive personal information such as financial information including payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, and other similar data.

Note: Third-party payment gateways or financial institutions may collect and preserve your financial data as per their own requirements and regulations for which we are not responsible.

Collection Purpose

We assume that you have given permission to collect and use your personal information in accordance with your acceptance of the Terms of Use, of which this Privacy Policy is a part. You have the right to request that we not contact you for the purposes of sending you newsletters, customer surveys, direct marketing, or market research information. We collect personal information for specific purposes, including but not limited to:

Account Registration: When you create an account, we collect information to establish a legally enforceable contract and to provide the services you require. This may include your name, contact details, government-approved photo ID, date of birth, and payment information.
Communications: We use your contact information to send you updates, newsletters, promotions, and important service-related announcements, including information about collaborations with third-party service providers through various means of communications including emails, text messages, WhatsApp Messages, etc.
Customer Support: Your information is used to address inquiries, troubleshoot issues, and ensure efficient customer support.
Payment Processing: We process financial information provided by you securely and ensure accurate payment information. This information may be used at the time of purchase of courses, workshops or at the time of processing refunds or redeeming learning coins.
Improvement of Services: We analyze user behavior, interests, and preferences to enhance our website and offerings.
Legal Compliance: We may use your data to comply with applicable laws, regulations, and legal processes. User Consent for Data Collection and Processing

We value your privacy and are committed to transparently obtaining your consent for the collection and processing of your personal data. By using our services and interacting with our website, you acknowledge and provide your consent to the practices described in this Privacy Policy.

In certain cases, where applicable, we provide you with notice and the opportunity to opt-out of your personal information being used for marketing or promotional purposes. If you do not opt-out, you give your implied consent.

Cookies and Tracking

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and provide personalized services. By using our Platform, you consent to the use of these technologies as described in our Cookie Policy. For detailed information on how we use cookies and how you can manage your cookie preferences, please refer to our separate Cookie Policy.

Limitations of Content

The Company shall not host, display, upload, modify, store, update, transmit, publish or share any content created by the user:

Without the express consent of the user;
That may affect the sovereignty and integrity of India; threaten, endanger or jeopardise the security of the State; detrimental to India’s friendly relations with foreign countries;
Who is a minor without the consent of the parents of such minor or the person in whose care such minor lives;
That contains sensitive personal information or confidential data without the explicit consent of the user;
That is obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
That infringes any patent, trademark, copyright or other proprietary rights;
That impersonates another person;
That portray misuse of psychotropic substances, liquor, smoking and tobacco; and
That violates any law for the time being in force.

External Links

For your convenience, we may offer links to websites operated by organizations other than us ("Third-Party Sites") that we believe could be relevant to you. We want to assure you that your Personal Data is not shared with these Third-Party Sites unless there is a legitimate basis for such sharing. It's important to note that the privacy practices of these Third-Party Sites are beyond our control. Therefore, we recommend that you exercise caution and review the privacy policy posted on the respective site to comprehend how your Personal Data is collected and used by those websites.

Please be informed that we do not endorse and are not accountable for the privacy practices of Third-Party Sites. If you choose to follow a link to any of these Third-Party Sites, we advise you to read and understand their privacy policy before proceeding. This will help you make informed decisions about your Personal Data and online interactions.

Data Sharing with Third Party

We may share your personal information with third parties under specific circumstances as outlined in this clause. Your data privacy and security are important to us, and we ensure that any sharing of your personal information is done in accordance with applicable laws and regulations.

Examples of third parties with whom we may share your Personal Data include

government bodies, tax authorities, and social security authorities to comply with legal requirements, obtain necessary licenses, approvals, or during audits and assessments;
our legal advisors and external auditors for legal advice, business audits, and compliance purposes;
service providers for business continuity management, contingency planning, and managing disruptions to our operations; and
companies to establish memberships for participation in digital wallets, payment services, or rewards programs.

We hold third parties to the same stringent data protection standards we uphold. We require these third parties to maintain the security and confidentiality of your Personal Data and to process it only for the purposes specified by us. We do not permit third-party service providers to use your Personal Data for their own purposes. Please note that there may be circumstances where we are legally obligated to share your personal information with third parties due to legal requirements, court orders, or to protect our rights, privacy, safety, or property.

User Rights

As a user of our services, you have certain rights with regard to your personal data. We are committed to respecting and protecting these rights, ensuring transparency and control over how your data is processed. The users have the following rights:

You have the right to decide whether to grant or withdraw consent for the sharing of your personal information with third parties. Your consent is essential for such sharing.
You retain the right to update, rectify, or remove specific data from the collected personal information whenever required except name and email address. You can make these changes through your account settings.
You can choose to stop receiving promotional emails or other marketing communications from us by using the unsubscribe mechanism provided in the emails or adjusting your email preferences in your account settings.
We respect your choices and are committed to ensuring that you have the ability to control your data in a way that aligns with your preferences and privacy needs.
You reserve the right to accept or reject any new updates or modifications to the privacy policy made by the website, e-commerce platform, or mobile application.
If you wish to terminate your account, you can do so through the provided mechanisms. Please note that even after your account is terminated, certain data may still be retained by us.
We are committed to the privacy and protection of children online. If you are under the required age for consent to use online services in your jurisdiction, you may not set up an account. Parents or guardians can open an account on behalf of underage individuals to access appropriate content.

Data Security

We prioritize the security and privacy of your personal information. Our commitment to safeguarding your data is reflected in the measures we implement to ensure its protection. We adhere to industry-standard physical, technical, and administrative security measures to ensure the confidentiality and security of your Personal Data. We do not share your data with third parties except as specified in this Privacy Notice or as required by applicable law. While we implement stringent security measures, the Internet environment is not entirely secure, and there is a risk that unauthorized parties may attempt to breach our security systems or intercept data transmissions over the Internet.

We employ encrypted passwords to secure your account, preventing unauthorized access and ensuring your privacy. No physical records of personal data are maintained. Computer data are stored on secured systems and storage media, accessible on a "need to know" basis with strict access controls. Sensitive private information, like credit card details, is not stored on our servers after transactions are completed.

Your password plays a vital role in our security system. Do not share it with third parties, and if you suspect any compromise, change it immediately and inform our Support Team. Your vigilance contributes to maintaining the security of your account.

Retention of Personal Data

We are committed to ensuring that your Personal Data is retained only for the necessary duration in alignment with the purposes for which it was collected and processed. The retention period varies based on the specific reasons for data collection and usage, as well as our legal obligations in accordance with applicable laws and regulations. Upon the fulfillment of the purpose for which your data was collected, we may dispose of the data before the completion of the designated retention period. This ensures that we retain data only as long as necessary and relevant.

Updates to Policy

We may make changes to this policy periodically to ensure its relevance and alignment with the evolving landscape of data protection and privacy. We encourage you to check back on this page regularly to ensure you are familiar with the latest version of our Privacy Policy.

Any modifications, updates, or changes to the policy will be effective immediately upon being posted on our website. If a material change is made to our Privacy Policy, we will notify users through various means, including email, in-product notifications, or any other mechanism required by applicable laws. These changes will come into effect on the day they are posted.

Details of Grievance Officer

For grievances, contact our Grievance Officer, namely, Taru Agarwal, Director (Legal), by emailing at info@thelearningmovement.com .